Lyra policy

Shipping

Find shipping information for Lyra orders, including pre-sale fulfillment notes, delivery support, and customer service contact details.

Order fulfillment

Some Lyra pieces may be offered as pre-sale or small-edit products. Estimated timing will be shown on the relevant product page whenever available.

The Light Bag shipping

The Light Bag is listed with free shipping when shown on the product page or checkout.

Personalized Kova orders

Personalized Kova pieces require engraving details before fulfillment. Please review all engraving text, symbols, dates, and names before placing your order.

Support

For shipping questions, contact us at sandra@the-lyra.com. We aim to respond within two business days.